RETURNS & REFUNDS

We are here to help you
Can I return or exchange underwear?

Unfortunately, returns and exchanges are not accepted for underwear due to hygiene reasons — unless the item is damaged or has a manufacturing defect.

Can I return or exchange other items like T-shirts, pajamas, or loungewear?

Yes! You can return or exchange these products within 15 days of receiving your order, provided they are unused and in original condition.

What are the conditions for a valid return or exchange?

Items must be:

  • Unused and unwashed
  • In their original condition
  • With all original packaging, tags, and accessories (if applicable)
What should I do if I received a wrong or damaged item?

Please contact us within 48 hours of receiving your order and send clear photos via WhatsApp or email.

Who pays for shipping?
  • If the issue is on our end (wrong or damaged product): we cover all shipping costs.
  • Otherwise: the customer is responsible for return and reshipping costs.
How do I request a return or exchange?
  1. Contact us via WhatsApp or email
  2. Share your order number and photos (if needed)
  3. We’ll review the request within 24–48 hours
  4. Once approved, we’ll guide you through the return or send a replacement


WhatsApp: [+90 555 100 6979]
Support Email: [team@aynuz.com]

Shop By Collection